We have put together a list of frequently asked questions, which we hope you find useful. If you don’t find what you’re looking for here, please just phone or email and we’ll be happy to help.
Do i need an appointment or can i just turn up?
You’ll need an appointment. These can be made either at reception or by contacting the practice on 01728 598111. Consultations (by appointment) run between 9-11am and 3-6pm
Are there parking facilities at the practice?
Yes, we have free parking out the front of our practice.
I work every day, do you offer late night or weekend appointments?
You’ll need an appointment. These can be made either at reception or by contacting the practice on 01728 598111. Consultations (by appointment) run between 9-11am and 3-6pm
Do you offer an emergency or out of hours service? Will there be someone on site 24 hours?
You’ll need an appointment. These can be made either at reception or by contacting the practice on 01728 598111. Consultations (by appointment) run between 9-11am and 3-6pm
Does your practice offer house visits?
You’ll need an appointment. These can be made either at reception or by contacting the practice on 01728 598111. Consultations (by appointment) run between 9-11am and 3-6pm
Do you have a practice health scheme?
You’ll need an appointment. These can be made either at reception or by contacting the practice on 01728 598111. Consultations (by appointment) run between 9-11am and 3-6pm
Do you treat small animals, birds and exotics?
You’ll need an appointment. These can be made either at reception or by contacting the practice on 01728 598111. Consultations (by appointment) run between 9-11am and 3-6pm
My pet is really anxious about new places, how will you keep stress to a minimum?
You’ll need an appointment. These can be made either at reception or by contacting the practice on 01728 598111. Consultations (by appointment) run between 9-11am and 3-6pm
Can you perform in house diagnostic tests?
You’ll need an appointment. These can be made either at reception or by contacting the practice on 01728 598111. Consultations (by appointment) run between 9-11am and 3-6pm
Can you perform surgery and are operations only performed on certain days?
You’ll need an appointment. These can be made either at reception or by contacting the practice on 01728 598111. Consultations (by appointment) run between 9-11am and 3-6pm
Do you treat wildlife or strays?
You’ll need an appointment. These can be made either at reception or by contacting the practice on 01728 598111. Consultations (by appointment) run between 9-11am and 3-6pm
How experienced are the staff? How long have your vets been practising? Are your nurses all registered?’
You’ll need an appointment. These can be made either at reception or by contacting the practice on 01728 598111. Consultations (by appointment) run between 9-11am and 3-6pm
My dog is nervous around men, can I see a female vet?
You’ll need an appointment. These can be made either at reception or by contacting the practice on 01728 598111. Consultations (by appointment) run between 9-11am and 3-6pm
How many branches does your practice have?
You’ll need an appointment. These can be made either at reception or by contacting the practice on 01728 598111. Consultations (by appointment) run between 9-11am and 3-6pm
Do you offer a repeat prescription service?
You’ll need an appointment. These can be made either at reception or by contacting the practice on 01728 598111. Consultations (by appointment) run between 9-11am and 3-6pm
Can I get a prescription to buy medicines online?
You’ll need an appointment. These can be made either at reception or by contacting the practice on 01728 598111. Consultations (by appointment) run between 9-11am and 3-6pm
What vaccines do you use? What happens if my puppy has already had the first injection at another practice? Are the vaccines compatible?
You’ll need an appointment. These can be made either at reception or by contacting the practice on 01728 598111. Consultations (by appointment) run between 9-11am and 3-6pm
When the time comes to say goodbye to a pet, how do you ensure compassion and sensitivity?
You’ll need an appointment. These can be made either at reception or by contacting the practice on 01728 598111. Consultations (by appointment) run between 9-11am and 3-6pm
Do you offer home visits for euthanasia of a pet and a cremation service?
You’ll need an appointment. These can be made either at reception or by contacting the practice on 01728 598111. Consultations (by appointment) run between 9-11am and 3-6pm
Do you sort insurance forms, can I make a direct claim? Will I be expected to pay up front?
You’ll need an appointment. These can be made either at reception or by contacting the practice on 01728 598111. Consultations (by appointment) run between 9-11am and 3-6pm
Do you offer prescription diets?
You’ll need an appointment. These can be made either at reception or by contacting the practice on 01728 598111. Consultations (by appointment) run between 9-11am and 3-6pm
Who do I speak to if I wish to register a complaint?
You’ll need an appointment. These can be made either at reception or by contacting the practice on 01728 598111. Consultations (by appointment) run between 9-11am and 3-6pm